Rude reception staff with the exception of one or two. Vets miss important things and charge lots of money. Their complaints process is just them refusing to acknowledge fault and banning distressed owners from coming back for asking for clear clarification. Myself and my partner had been registered here for five years however have been told not to come back due to escalating a very real complaint, framed as a breakdown in communication, which could’ve been resolved but clearly they don’t care about customer relations and are always right. Poor service and rude staff, one or two nice people there but that’s it. Don’t feel confident in their medical opinion as it changes all the time to suit their narrative. If you love animals go to one of the long standing practices in town who have established themselves before this practice came and who actually care. Poor communication, staff need training on customer relations as just cause you’re independent doesn’t mean you aren’t held to a certain standard, and while I don’t doubt that they like animals this certainly doesn’t come across when they ban owners from the practice who have just send several emails chasing up important queries as their cats are ill. Very poor.
I had been registered with The Market Town Vet in Oswestry for over five years and, until this situation, had never experienced any major problems. Unfortunately, my recent experience has completely changed my opinion of the practice.
My cat Nessa was first seen in October 2025 and was subsequently seen in March and June 2026 for ongoing health and skin problems. She underwent multiple consultations, investigations and treatments. I accepted every prescription and test offered by the vets and even arranged additional investigations myself, including thyroid testing, because I was genuinely trying to get to the bottom of her health issues.
Despite this, the concerns I raised about errors made by the practice, contradictory information and poor communication have not been properly addressed.
One of my biggest concerns is Nessa's flea infestation. The practice has now tried to suggest that parasite treatment had been discussed and offered on multiple occasions. That completely misses the point.
My concern is that flea dirt was apparently documented in Nessa's clinical notes as early as October 2025, yet nobody clearly informed me that she actually had fleas. Nessa was seen multiple times, including for a skin condition in March and June, had various medications prescribed and underwent skin-related investigations. Despite all of this, an active flea infestation was apparently not identified or communicated to me.
Discussing routine flea prevention is NOT the same as telling an owner their cat has fleas.
Had this been properly identified and communicated months earlier, treatment could potentially have been started much sooner. Instead, the infestation was allowed to become longstanding, and Nessa has also experienced weight loss documented during a health check. What makes this even more upsetting is that I was made to feel that her weight loss and health concerns were somehow my responsibility, rather than having my concerns properly investigated.
I also experienced problems obtaining prescriptions for my other two cats, Jessie and Twix. I was initially offered medication to collect, only to later be told that consultations were required. Both cats had been seen in November 2025, and if a consultation requirement applied, this should have been explained immediately. Instead, I was given contradictory information, had my time wasted and was left having to make further complaints simply to get clear answers.
I raised these issues formally and expected them to be investigated properly. Instead, the response I received largely dismissed my concerns, failed to address the specific errors and attempted to frame the situation as a communication breakdown.
I find it particularly disappointing that, rather than taking responsibility and properly addressing the issues raised, the practice has now suggested that we “part ways with our services” and transfer my cats' care elsewhere.
After more than five years with the practice, this is an incredibly disappointing way to treat a long-standing client who has simply asked questions and raised concerns about her animals' health.
I am not someone who complains unnecessarily. I have followed veterinary advice, paid for the investigations and treatments recommended, and gone further when I felt additional testing was needed. I expected clear communication, accountability and appropriate care for my animals.
Unfortunately, that is not what I feel I have received.
I would strongly encourage anyone considering this practice to make sure they ask questions, request clear explanations and carefully review what is documented in their pet's clinical records.
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Cat needed dental treatment: easy to arrange initial appt, and on the day tests. Clear discharge information, and cat much happier after the dental work.
We have taken our dog Rocky to Market Town Vet ever since it opened. Every visit, we have left reassured. Being an allergy dog, he suffered with his itchy skin and it was here where they actually got him sorted where we found something that worked.
Rocky also suffered with Vestibular syndrome as he aged and again, with support, care and the right treatment he bounced back many times. He couldn’t walk at one point but made a full recovery. James and Rob were wonderful in helping and guiding us through those challenging times.
Sadly this week on Monday the 6th July we took Rocky in again. Only this time we knew deep down it wasn’t looking good. He was just 2 months away from his 17th birthday and we had to make that awful decision. I’m not sure of the ladies name who dropped everything she was doing to help us. But as it was an emergency, she dealt with it all with so much empathy and care. Nothing was too much. She was an amazing vet to have support us in those final moments.
We will no longer need to come back to the vets with our beloved Rocky. But wanted to share our heartfelt thanks to all the team for their wonderful ways and caring nature. Nothing has ever been too much and the staff on reception are always so obliging to help.
Also wanted to send thanks to all the people in the waiting room at that time, who let us get Rocky the urgent help he needed so swiftly. We apologise for delaying all your appointments but so grateful to how understanding you all were. What a wonderful community Oswestry is.
I highly recommend Oswestry Town Vets - thank you for being amazing with our beautiful by Rocky 🕊️❤️
Brilliant vets. Always get the best care can't recommend them high enough. Thanks guys.
Always messaged me straight back when I had problems with my dog
The practice is very well run, all reception staff very helpful and friendly. The vets I've seen are all excellent and definitely know their stuff. Our cat is not the easiest, but she behaves beautifully when there
They were very professional and offer fantastic service
Had to take my 12yr old Labrador for operation to remove a large lump last week and couldn't have wished for better care. From the first appointment Rob and his team kept me informed about the treatment Lucy needed and the estimated cost. They rang me during the operation to explain exactly what they were doing and after it was over to let me know that Lucy was ok and luckily it wasn't anything sinister. I would highly recommend them not only for the highest level of care they provide but also for the transparency of their costs.
