Border Veterinary Centre

- Compassionate care is a consistent positive theme, especially around difficult moments such as euthanasia, where owners describe staff as comforting, reassuring, and unhurried. - Clinical care is often praised, with reviewers highlighting considerate consultations, careful treatment, and confidence in James and the wider team. - Staff manner is often described positively, with several recent reviews mentioning friendly and helpful service.

Border Veterinary Centre is a veterinary practice in Oswestry that offers emergency cover, supports veterinary nurse training, and provides care ranging from consultations to end-of-life support. Recent feedback is largely positive, with particular praise for compassionate handling, considerate treatment, and James’ professional judgement. Some reviews also point to inconsistent communication and mixed front-desk experiences.

Services

•Emergency and urgent care: the clinic is noted as offering 24/7 or extended-hours emergency veterinary cover.
•Consultations and treatment: reviews mention careful, considerate consultations and successful treatment for an eye problem, with one dog reported to have made a strong recovery within a week.
•Anaesthesia-related care: feedback refers to admissions and collection arrangements after an anaesthetic, including discussion about whether a pet should be collected from the kennel or brought out.
•End-of-life support: several reviews describe thoughtful euthanasia care, with time to say goodbye and a calm, reassuring approach from the vet, nurse, and reception team. One owner also mentions receiving a condolence card and memorial seeds afterwards.
•Insurance paperwork and admin support: owners mention the practice helping with insurance claim forms and supporting comments, although one review reports delays.
•Training facility: the practice is listed as a veterinary nurse training facility.

Pricing

No published pricing information is currently available for this clinic.

People

•James: mentioned repeatedly in reviews as outstanding, exceptionally knowledgeable, responsive, and trusted for his judgement and professional skill.
•Reception team: feedback is mixed. Some reviewers describe staff as friendly, helpful, and professional, while others report rude or unhelpful interactions with a specific receptionist.

Reviews

Border Veterinary Centre has 4.7 stars from 307 Google reviews.

•Compassionate care is a consistent positive theme, especially around difficult moments such as euthanasia, where owners describe staff as comforting, reassuring, and unhurried.
•Clinical care is often praised, with reviewers highlighting considerate consultations, careful treatment, and confidence in James and the wider team.
•Staff manner is often described positively, with several recent reviews mentioning friendly and helpful service.
•The main criticism is communication and front-desk inconsistency, including reports of requests not being followed through, delays with insurance paperwork, and repeated complaints about one receptionist’s manner. A small number of harsher reviews also raise concerns about cleanliness and overnight care, though these sit alongside many strongly positive accounts.

Reviews for Border Veterinary Centre

Note: Showing the 10 most recent Google reviews out of 307 we track in total. Recent reviews may not be representative of overall sentiment.

Steve Jones

2 months ago

We had to have our lovely Black Lab put to sleep, cannot thank the vet, nurse and reception staff enough very comforting and reassuring that we had done right, there was no rush giving us plenty of time to say goodbye thankyou.

Heather Watts

4 months ago

Brilliant service and consultation, Very considerate and careful treatment.

julie knight

James and the whole team are excellent in their responsiveness, professional knowledge and skill. We highly recommend them all.

Joanna Peate

5 months ago

Friendly and helpful staff.

T Jones

As always, James was outstanding. He’s passionate about his job and exceptionally knowledgable. I trust his judgment.

Ellie Minter

I felt the need to leave feedback after the appalling way I was spoken to at Border Vets today . It is the second time I have had the misfortune of speaking with a specific receptionist . I’m unsure how I stand legally putting her name on a public review but I have reported her twice to the management at the practice . She was unhelpful to the point of rudeness on both occasions . I was made to feel like I was an inconvenience and not a valued customer . I contacted the practice with a complaint back in May when the first unpleasant exchange happened and I was assured that the receptionist concerned would be reminded of her commitment to customers . Clearly this has not been done as I had a further unpleasant exchange with her today . I ultimately spoke with a different helpful receptionist and it was only due to her professionalism that saved me from taking my custom to an alternative vet practice .

Allan Jones

8 months ago

These vets were very helpful when our Daughter and Son in Laws dog had trouble with hers eye. They treated her with great care and she made a brilliant recovery in a week.

Peter Morgan

I recently had to have my 20 year old cat, Jinx, put to sleep. A very distressing experience made easier by the kind, caring attitude of everyone at Border vets. They also sent a condolence card, and some forget me, not seeds to plant in his memory. Thanks to all.

Jack Ster

9 months ago

I am very much an advocate for Border vets. However, I have rated a 3 star as the communication between everyone concerned has not been as good as it could be recently. I'm an overly fraught dog mum and so I ensure I inform them at any time I am speaking with them, about my requirements or whatever the situation calls for. Recently, after going to great lengths to explain what I wanted, when I got a call back the information was severely depleted. Even yesterday, I double checked everything only to find it didn't appear it was all on their 'to do' list. I had a call about collecting my little dog after his anaesthetic and would I like to collect him from the kennel or could he be brought out to me. I specified because of his likely stressful state, I would come to the kennel and collect him, it didn't happen, he was brought to me. It didn't matter as he was still groggy but don't ask the question, receive the answer and then not carry out the customer's request. All is ok with my doggy and I won't be changing my vets but I have been a tad disappointed that I felt in a position of wondering what might not happen or what could go wrong due to unconnected communication. I have also asked the vets to make a comment, add some paperwork and sign an insurance claim because my insurance company has requested it but I've been told it'll take 2 to 3 weeks because the person who does it has been off. Why is there no one else able to do this? A further concern, sadly.