Featured Clinic Overview
## Summary Medivet Sutton Farm is part of the Medivet group and has been providing pet care for over 20 years. The practice offers standard appointments as 15‑minute consultations and supports both routine care and more involved medical work, with owners describing pets staying in for tests and being kept closely updated. The clinic is set up for diagnostics (in‑house lab, X‑rays, ultrasound, and ECG on the service list), and reviews mention scans and tests being run promptly for unwell pets. Owners also describe regular phone updates during hospital stays and clear discharge guidance plus follow-up details when taking pets home. ## Services From the clinic website: - 15‑minute consultations - Vaccinations and parasite care - Neutering - Microchipping - Dentistry - ECG - In‑house laboratory testing - X‑rays and ultrasound - Nurse clinics - Home visits - Animal Health Certificate (pet travel) - Species seen: cats, dogs, rabbits, exotics, and other small mammals From the latest reviews available to us: - Inpatient stays for monitoring/tests (including a reported 2‑day stay with overnight stay) - Diagnostic workups described as “tests, scans etc.” - Euthanasia support mentioned in one review (including support through decision-making and bereavement mementos) Out-of-hours (as stated on the website): - Out-of-hours care is provided at “Medivet 24 Hour Shrewsbury”. - Out-of-hours consult fee: £130. - No charge for assessment by phone. ## Pricing - Out-of-hours consult fee: £130 (website). - No charge for assessment by phone (website). ## People - Georgia: Mentioned as identifying a cat’s issue quickly, arranging tests/scans, providing updates during a 2‑day inpatient stay, and supporting an owner through euthanasia and bereavement (including gifting mementos). - Emma: Mentioned as looking after a dog who stayed in for tests, with regular phone updates on results and condition; owners also mention trust built over time (“my cat loves and trusts Emma”). - Emily and Amy: Mentioned alongside Georgia for taking time with first-time owners’ questions so they “didn’t feel rushed.” - Reception team: Mentioned as consistently kind/helpful in one review; another review notes an easy-to-use online booking experience. ## Reviews 4.9 stars from 269 reviews. Themes below are drawn from the latest written reviews available to us. - Pets staying in for tests/monitoring, with owners describing regular phone updates on results and progress. - Clear explanations at discharge, including what to expect at home and follow-up details. - Staff taking time with first-time pet owners’ questions without making them feel rushed. - Specific vet relationships mentioned (e.g., cats trusting Emma) and supportive handling of end-of-life care (including bereavement mementos).
Showing 1-10 of 68 clinics
Southwater Veterinary Group presents itself as an independent practice (as described by multiple reviewers) with on-site diagnostics and surgery—including a CT scanner and theatre on site—and it also operates as a veterinary nurse training facility. The clinic appears set up for both routine care and more complex cases, with the website highlighting advanced diagnostics/surgery and CT & endoscopy referrals. Concrete examples owners mention include quieter appointment times and waiting in an empty consult room for anxious dogs, same-day thyroid blood testing with results in ~30 minutes (leaving with treatment the same day), and surgical care such as bladder stone removal and an operation on a cat’s tongue.
Southwater Veterinary Group presents itself as an independent practice (as described by multiple reviewers) with on-site diagnostics and surgery—including a CT scanner and theatre on site—and it also operates as a veterinary nurse training facility. The clinic appears set up for both routine care and more complex cases, with the website highlighting advanced diagnostics/surgery and CT & endoscopy referrals. Concrete examples owners mention include quieter appointment times and waiting in an empty consult room for anxious dogs, same-day thyroid blood testing with results in ~30 minutes (leaving with treatment the same day), and surgical care such as bladder stone removal and an operation on a cat’s tongue.
Alveley Village Vets is an independent, one-vet small‑animal practice established in June 2023. Reviews repeatedly describe a modern, very clean clinic and highlight practical follow-through and cost transparency: one owner says the team phoned the next day after a dental procedure to check on recovery, and another notes costs were explained clearly upfront with “no hidden surprises.” Treatments mentioned in reviews include dental work offered as part of a promotion, support around a “serious operation” followed by a course of laser treatments, and a heart scan explained in detail by a heart nurse (including help understanding insurance paperwork).
Alveley Village Vets is an independent, one-vet small‑animal practice established in June 2023. Reviews repeatedly describe a modern, very clean clinic and highlight practical follow-through and cost transparency: one owner says the team phoned the next day after a dental procedure to check on recovery, and another notes costs were explained clearly upfront with “no hidden surprises.” Treatments mentioned in reviews include dental work offered as part of a promotion, support around a “serious operation” followed by a course of laser treatments, and a heart scan explained in detail by a heart nurse (including help understanding insurance paperwork).
Green Hollow Veterinary Surgery
Shrewsbury
Our Score (90/100)
Green Hollow Veterinary Surgery is described by clients as an independent practice, and it’s also listed as a veterinary nurse training facility. Reviews suggest the team is set up for long-term ongoing care (multiple clients mention several years of use) as well as end-of-life support, including at least one account of being seen after hours when a pet deteriorated. Owners also specifically mention the practice being “sensible” and “not out to rip you off”, and handling a bird appointment involving claw clipping, beak trimming, and leg-ring removal.
Green Hollow Veterinary Surgery is described by clients as an independent practice, and it’s also listed as a veterinary nurse training facility. Reviews suggest the team is set up for long-term ongoing care (multiple clients mention several years of use) as well as end-of-life support, including at least one account of being seen after hours when a pet deteriorated. Owners also specifically mention the practice being “sensible” and “not out to rip you off”, and handling a bird appointment involving claw clipping, beak trimming, and leg-ring removal.
Wrekin View Veterinary Practice is an independent, non-corporate companion-animal practice with four vets, and the website notes it holds Royal College of Veterinary Surgeons (RCVS) Practice Accreditation. The clinic appears set up for routine care (including puppy/kitten checks and dentistry) as well as urgent and surgical cases—with reviews describing an emergency caesarean section on a Saturday and “major surgery” with recovery. Owners also repeatedly mention support during end-of-life visits, including staff helping during a pet’s final appointment and providing practical, emotional support.
Wrekin View Veterinary Practice is an independent, non-corporate companion-animal practice with four vets, and the website notes it holds Royal College of Veterinary Surgeons (RCVS) Practice Accreditation. The clinic appears set up for routine care (including puppy/kitten checks and dentistry) as well as urgent and surgical cases—with reviews describing an emergency caesarean section on a Saturday and “major surgery” with recovery. Owners also repeatedly mention support during end-of-life visits, including staff helping during a pet’s final appointment and providing practical, emotional support.
Malthouse Veterinary Group Ltd
Shrewsbury
Our Score (89/100)
Malthouse Veterinary Group Ltd is an independent practice. For emergencies outside normal hours, the clinic directs clients to Shrewsbury Pet Hospital for 24/7 emergency care (as stated on its website). Based on the latest reviews, the clinic appears set up for routine preventative care alongside treatment for urgent injuries and surgical cases. Owners repeatedly mention: - Quick access to appointments, including same-day availability when needed. - A pets app used to order medications and ask questions, with prompt replies also reported. - Ongoing support through difficult visits, with vets explaining treatment/investigation options clearly. - Hands-on care in complex situations, including a dog recovering after being savaged by another dog and a pet recovering after surgery.
Malthouse Veterinary Group Ltd is an independent practice. For emergencies outside normal hours, the clinic directs clients to Shrewsbury Pet Hospital for 24/7 emergency care (as stated on its website). Based on the latest reviews, the clinic appears set up for routine preventative care alongside treatment for urgent injuries and surgical cases. Owners repeatedly mention: - Quick access to appointments, including same-day availability when needed. - A pets app used to order medications and ask questions, with prompt replies also reported. - Ongoing support through difficult visits, with vets explaining treatment/investigation options clearly. - Hands-on care in complex situations, including a dog recovering after being savaged by another dog and a pet recovering after surgery.
Our Score (89/100)
Companion Care (Telford) Ltd trades as Vets4Pets, indicating it’s part of the Vets4Pets group rather than an independent practice. The clinic describes itself as a modern, well‑equipped practice with in‑house diagnostics and hospitalisation facilities (including an in‑house lab, digital X‑ray/ultrasound, operating theatre, hospital ward and isolation unit, plus separated dog and cat wards). The website also states that emergency cover when closed is provided in collaboration with Vets Now. From reviews, owners most often describe good handling and reassurance during appointments (including for nervous/large dogs and older pets), and there are specific mentions of acupuncture for a senior dog and bereavement gestures (a condolence card). However, there’s also a clear conflict: a small number of reviews describe serious dissatisfaction with clinical judgement and bedside manner, including one complaint about an euthanasia appointment and another about handling of a blocked bladder case and subsequent follow‑up.
Companion Care (Telford) Ltd trades as Vets4Pets, indicating it’s part of the Vets4Pets group rather than an independent practice. The clinic describes itself as a modern, well‑equipped practice with in‑house diagnostics and hospitalisation facilities (including an in‑house lab, digital X‑ray/ultrasound, operating theatre, hospital ward and isolation unit, plus separated dog and cat wards). The website also states that emergency cover when closed is provided in collaboration with Vets Now. From reviews, owners most often describe good handling and reassurance during appointments (including for nervous/large dogs and older pets), and there are specific mentions of acupuncture for a senior dog and bereavement gestures (a condolence card). However, there’s also a clear conflict: a small number of reviews describe serious dissatisfaction with clinical judgement and bedside manner, including one complaint about an euthanasia appointment and another about handling of a blocked bladder case and subsequent follow‑up.
Our Score (88/100)
Severn Edge Veterinary Group – Donnington is part of the Severn Edge Veterinary Group and is listed as a veterinary nurse training facility. Based on owners’ accounts, the branch sees routine preventative care (e.g., puppy vaccinations) as well as end‑of‑life visits; multiple reviewers describe receiving a handwritten condolence/sympathy card about a week after losing a pet. Reviews also suggest occasional friction around front‑desk/administrative interactions, including one owner who reports insurance payment issues and another who describes being told they could no longer attend with their pet due to a situation involving a receptionist.
Severn Edge Veterinary Group – Donnington is part of the Severn Edge Veterinary Group and is listed as a veterinary nurse training facility. Based on owners’ accounts, the branch sees routine preventative care (e.g., puppy vaccinations) as well as end‑of‑life visits; multiple reviewers describe receiving a handwritten condolence/sympathy card about a week after losing a pet. Reviews also suggest occasional friction around front‑desk/administrative interactions, including one owner who reports insurance payment issues and another who describes being told they could no longer attend with their pet due to a situation involving a receptionist.
The Market Town Vet - Shrewsbury
Shrewsbury
Our Score (87/100)
The Market Town Vet is an independent practice (not part of a corporate group, based on its own website) that provides routine care for dogs, cats and rabbits, with reviews also describing help for a tortoise/reptile case. The practice appears set up for both everyday appointments and planned procedures, with multiple owners describing modern facilities and a calmer reception/waiting setup that helped anxious or reactive dogs. Decision-relevant specifics owners mention: - Same-day appointment arranged for a tortoise with suspected trauma, with practical husbandry/enclosure advice given. - For a reactive dog’s spay, staff planned a quiet-time visit, allowed the owner to stay while the dog was anaesthetised, and arranged low-stress collection (direct from the kennel). - Several reviews say the team doesn’t push overpriced medicines unless necessary, and takes time to explain options. - The website states no out-of-hours service; calls are diverted to an out-of-hours provider.
The Market Town Vet is an independent practice (not part of a corporate group, based on its own website) that provides routine care for dogs, cats and rabbits, with reviews also describing help for a tortoise/reptile case. The practice appears set up for both everyday appointments and planned procedures, with multiple owners describing modern facilities and a calmer reception/waiting setup that helped anxious or reactive dogs. Decision-relevant specifics owners mention: - Same-day appointment arranged for a tortoise with suspected trauma, with practical husbandry/enclosure advice given. - For a reactive dog’s spay, staff planned a quiet-time visit, allowed the owner to stay while the dog was anaesthetised, and arranged low-stress collection (direct from the kennel). - Several reviews say the team doesn’t push overpriced medicines unless necessary, and takes time to explain options. - The website states no out-of-hours service; calls are diverted to an out-of-hours provider.
Quarry Veterinary Group is a long-established veterinary surgery (operating since 1900) and, based on its website, runs its own out-of-hours service covered by its own vets. Recent reviews focus heavily on routine, preventative care: vaccinations paired with full health checks, weighing, and time spent discussing broader health issues. Owners also describe vets offering treatment options and plans (for example, issues identified in new puppies and a plan “over the next few months”), and being notably patient with nervous or “grumpy” pets. The practice has also announced refurbishment works with “new facilities” planned, while remaining open during the project.
Quarry Veterinary Group is a long-established veterinary surgery (operating since 1900) and, based on its website, runs its own out-of-hours service covered by its own vets. Recent reviews focus heavily on routine, preventative care: vaccinations paired with full health checks, weighing, and time spent discussing broader health issues. Owners also describe vets offering treatment options and plans (for example, issues identified in new puppies and a plan “over the next few months”), and being notably patient with nervous or “grumpy” pets. The practice has also announced refurbishment works with “new facilities” planned, while remaining open during the project.