Tern Veterinary Group – Vets in Newport
Clinic Overview
Tern Veterinary Group in Newport offers routine care alongside in-house diagnostics and surgery, with facilities including operating theatres, radiography, ultrasound, endoscopy, an in-house laboratory, and hospitalisation with separate dog and cat wards plus an isolation ward. The practice also says it is a veterinary nurse training facility and that emergency care is available. Recent feedback continues to highlight clear explanations, friendly handling of nervous pets, and supportive care during urgent, surgical, and end-of-life visits.
Services
- •Routine and preventive care: General consultations, annual vaccinations, check-ups, and follow-up discussions are all reflected in feedback, with owners often mentioning time to ask questions and appointments that work around their needs.
- •Surgery: The practice lists neutering and laparoscopy (keyhole surgery). Reviews also mention a cat spay with same-day drop-off and collection, other dog operations, and two successful cruciate ligament procedures.
- •Diagnostics and imaging: Website-listed facilities include radiography, ultrasound, endoscopy, and an in-house laboratory for testing.
- •Hospital and inpatient care: Hospitalisation is listed, with separate dog and cat wards and an isolation ward.
- •Urgent and emergency care: Emergency care is listed by the practice. Review examples include a dog seen quickly for a painful paw problem, and another urgent visit involving a suspected minor stroke where treatment and medication were started promptly.
- •Other listed services: Dentistry, nurse services, and repeat prescriptions for pets examined by the practice within the last six months.
- •Species seen: Cats, dogs, rabbits, guinea pigs, ferrets, and hamsters are listed on the website.
Pricing
No published pricing information is currently available for this clinic.
People
Kane is the only individually named staff member mentioned in reviews. More recent feedback focuses on the wider team, with positive mentions for reception, front-of-house staff, and vets who are described as friendly, caring, and clear in their explanations.
Reviews
Tern Veterinary Group has a 4.7/5 Google rating from 301 reviews.
- •Recent feedback is largely very positive about the staff’s manner, with owners describing the team as welcoming, respectful, reassuring, and kind with nervous pets.
- •Communication is a consistent strength: several reviewers say vets explain situations clearly, answer wider questions helpfully, and talk through treatment in a calm, understandable way.
- •Surgical and urgent care continue to feature prominently, including a cat spay with a smooth same-day process, successful dog operations, and emergency treatment for a suspected minor stroke.
- •There is also a small amount of mixed feedback, including one review that felt uncomfortable with the approach to further tests and overnight admission, although even that reviewer praised the front-of-house team’s compassion and friendliness.
