Dog & Cat Vets in Ludlow

## Summary Teme Vets Ltd is an independently owned practice established in the 1950s. The clinic states it provides a 24/7 emergency service and offers pet physiotherapy and rehabilitation, and it is accredited as a Silver standard Cat Friendly Practice (ISFM) and Silver standard Rabbit Friendly Practice (RWAF). In recent reviews, owners describe vets prioritising low-stress handling (including taking time to settle an anxious first-time dog rather than rushing into treatment), providing an immediate diagnosis and plan, and acting quickly in time-critical emergencies. ## Services - **24/7 emergency care** (stated on the clinic website). - **Pet physiotherapy** and **rehabilitation** (listed on the clinic website). - **Neutering** (mentioned by a reviewer describing their pet being looked after for neutering). - **Support for anxious/nervous pets**: one owner describes the vet focusing first on helping an anxious dog feel safe and making the first visit a positive experience before proceeding. - **Veterinary nurse training facility** (listed in the provided clinic data). - **Cat- and rabbit-focused standards**: Silver standard **Cat Friendly** accreditation (ISFM) and Silver standard **Rabbit Friendly** accreditation (RWAF) are stated on the clinic website. ## People - **Emma (vet)**: mentioned for handling a very anxious dog by prioritising calm reassurance first, then providing an immediate diagnosis and course of action. - **Helen (vet) and her nurse**: mentioned for acting quickly during an emergency with limited prior history available, while also offering “cuddles and sympathy” to the owner. - **Reception team**: described as welcoming and knowledgeable in a first-visit review. ## Reviews **Google rating: 4.8 stars from 177 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Calm, confidence-building appointments for nervous pets (e.g., taking time to reduce anxiety before starting treatment). - Fast action in emergencies, including cases where the team had little background information but needed to move quickly. - Owners mention clear plans being given promptly (an immediate diagnosis and course of action). - Repeat clients describe long-term use of the practice and credit the team with saving pets in life-threatening situations.

## Summary Medivet Ludlow / Marches Veterinary Group is part of the Medivet group (not an independent clinic). The practice is set up for both routine and more complex surgical work, and Medivet’s website also highlights a 24-hour emergency care offering with a set overnight consultation fee (£130 between 7pm and 9am). In the latest reviews available to us, owners repeatedly describe thorough examinations and clear plans (including ongoing medication for an older dog with a heart murmur), and several comments mention calm handling of nervous dogs and a consistently helpful reception team. One reviewer flags a concern about out-of-hours travel requirements. ## Services - Routine surgery (from the clinic website summary). - Advanced surgery (from the clinic website summary). - Emergency care: Medivet states a nationwide overnight emergency consultation fee of **£130** for consultations **between 7pm and 9am** (website statement). - Medical management mentioned in reviews: ongoing tablets for a dog with a heart murmur, following a detailed exam and agreed plan. ## Pricing - **£130** overnight emergency consultation fee for consultations **between 7pm and 9am** (as stated on Medivet’s website). - One reviewer describes the fees as “very fair” (no amounts given). ## People - **Alo (vet)**: described as calm, kind, understanding, and thorough; one long-term client says they’re looking forward to her continuing care after staffing changes. - **Nick Fisher**: credited by one reviewer with helping nervous dogs and identifying health issues that had been “undiagnosed at other vets,” and “going above and beyond.” - **Maddy (receptionist)**: repeatedly mentioned as helpful both on the phone and in person. - Other reviewers also mention vets who are calm and friendly during exams, speaking gently to the dog and helping the pet settle. ## Reviews **Google rating: 4.6 stars from 117 reviews.** Themes below are drawn from the latest written reviews available to us. - Thorough, detailed consultations that lead to a clear plan (e.g., detailed exam followed by a solution and ongoing tablets for an older dog with a heart murmur). - Calm handling and communication with dogs, including nervous pets (one owner highlights gentle, reassuring behaviour during the appointment). - Reception team frequently mentioned for practical help and friendly, welcoming interactions. - A note of concern from one owner about out-of-hours arrangements, saying they would have to travel elsewhere for out-of-hours care.

## Summary Severn Edge Veterinary Group – Ludlow is a small-animal clinic that is also listed (in your structured clinic data) as a **veterinary nurse training facility**. The services described on the group’s website cover routine care (vaccinations, parasite control, neutering) plus diagnostics and surgery; reviews also mention **neutering aftercare**, **emergency presentations**, and **end-of-life appointments**. Owner feedback is mixed: several recent reviews describe being **given time and clear explanations during euthanasia**, and one long-term client says the team **treated a Sunday emergency and “saved the life” of a kitten**. However, two 1‑star reviews raise serious concerns about **euthanasia protocol/aftercare** (a cannula allegedly left in place) and an allegation of **payment being required upfront before treating an injured puppy**. ## Services Services and capabilities mentioned in the available website summary and/or reviews include: - **Consultations** - **Vaccinations** and **parasite control** - **Neutering** (a review describes extra aftercare being needed after a castration) - **Dentistry** - **Microchipping** - **Diagnostic tests & imaging** (website lists X‑ray and ultrasound) - **In-house laboratory testing** - **Surgery** (website lists soft tissue surgery, orthopaedic surgery, and keyhole surgery as specialties within the wider service offering) - **Nurse clinics**, including **blood pressure checks** - **Grooming / nail clipping** and **anal sac expression** - **Home visits** (listed on the website summary) - **Emergency care** is described on the website summary as available outside routine hours via an on-site emergency service provider (this is stated in the website summary and may refer to a hospital site within the group rather than this branch specifically) Species listed in the website summary include dogs, cats, rabbits, and a range of small pets (e.g., guinea pigs, hamsters/gerbils, ferrets) plus reptiles/tortoises. ## People - **Emily** (role not stated): mentioned in a review for handling a euthanasia appointment with **clear explanations**, a **calm pace (“we were never rushed”)**, and **kindness and dignity** during a difficult visit. - **Becky** (role not stated): repeatedly praised for front-of-house support such as **welcoming clients**, **answering questions**, **finding additional information**, and asking after a client’s cat by name. ## Reviews **4.6 stars from 56 reviews.** The comments available include both long-term positive experiences (including emergencies and aftercare) and a small number of very critical accounts focused on end-of-life handling and payment expectations. **“Themes below are drawn from the latest written reviews available to us.”** - **Support during euthanasia:** one reviewer describes the team (naming Emily) giving them time, explaining everything thoroughly, and treating the situation with dignity. - **Extra support in urgent or complicated cases:** examples include additional aftercare after a castration, and an emergency visit for a pet that became dangerously overheated. - **Client-service experiences:** a reviewer repeatedly commends Becky for efficient booking/help and for taking time to ask about their cat. - **Serious complaints (conflicting with the above):** one reviewer alleges a **cannula was left in a cat’s paw after euthanasia**; another alleges the clinic **required payment upfront and refused to treat an injured puppy immediately**.