Severn Edge Veterinary Group - Ludlow | Vets in Ludlow, Shropshire

- Compassionate care: positive reviews highlight kindness, clear explanations and a calm approach during difficult appointments, especially around euthanasia and saying goodbye. - Friendly, helpful team: several clients describe the practice as welcoming and professional, with Becky singled out for attentive and empathetic support at reception. - Urgent and ongoing support: good experiences include Sunday emergency help, treatment for an overheated dog, and extra aftercare after routine surgery.

Services

•General and preventive care: consultations, vaccinations, parasite control, microchipping and neutering.
•Diagnostics and treatment: in-house laboratory testing, X-ray, ultrasound and surgery, with the wider service offering including soft tissue, orthopaedic and keyhole surgery.
•Nurse-led and routine support: nurse clinics including blood pressure checks, plus grooming, nail clipping and anal sac expression.
•Home visits and urgent care: home visits are listed, and out-of-hours emergency arrangements are available through the wider group. Reviews mention emergency help on a Sunday, an urgent visit for an overheated dog, end-of-life support, and extra follow-up after a castration.
•Species seen: dogs, cats, rabbits, guinea pigs, hamsters and gerbils, ferrets, and reptiles including tortoises.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are mixed: some clients describe fees as reasonable, while others felt pushed towards expensive treatment or were unhappy with follow-up charges.

People

•Emily: praised for handling an end-of-life appointment with clear explanations, kindness and dignity, without rushing the visit.
•Becky: repeatedly commended for warm, efficient front-of-house support, including helping with bookings, answering questions and showing a personal interest in pets visiting the practice.

Reviews

Google shows 4.4/5 from 58 reviews. Recent feedback is mixed, with both strong praise and a smaller number of serious complaints.

•Compassionate care: positive reviews highlight kindness, clear explanations and a calm approach during difficult appointments, especially around euthanasia and saying goodbye.
•Friendly, helpful team: several clients describe the practice as welcoming and professional, with Becky singled out for attentive and empathetic support at reception.
•Urgent and ongoing support: good experiences include Sunday emergency help, treatment for an overheated dog, and extra aftercare after routine surgery.
•Main concerns raised: a few reviewers describe poor communication, feeling unheard in consultation, feeling pressured towards costly treatment, and dissatisfaction with aftercare or payment handling.

Reviews for Severn Edge Veterinary Group - Ludlow

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Reviews from pet owners who enquired with Severn Edge Veterinary Group - Ludlow through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 58 we track in total. Recent reviews may not be representative of overall sentiment.

Tom Swinbourne

1 month ago

Our cat unfortunately was hit by a car and eventually had to have a leg removed. We took our cat to this vet to begin with, who we feel completely neglected him from start to finish. We were first referred to their Bridgenorth branch, and eventually to the Animal Trust in Shrewsbury, with our costs somehow coming to the exact amount of our insurance excess. Funny that. After a night in the care of this vet, our cat received his surgery, and we were not contacted once for a follow-up appointment with this vet to confirm everything was ok. The Animal Trust in Shrewsbury had unfortunately left an open wound unbandaged, which we were expected to pay to rectify due to their error. Whilst that may not be this vet's mistake, it was their responsibility to ensure aftercare was followed due to us starting the treatment of our cat with them. It was this vet who referred us to the Animal Trust in Shrewsbury throughout our treatment with them, so responsibility should be shared. Blame has been passed between all the vets, and nobody has taken any accountability; they've just been happy to drain our money to rectify the mistakes between them all. When we eventually booked our aftercare visit, the vet charged us for antibiotics to clear the potentially infected wound that was left open after surgery. We were of course happy to do this, but felt a slight sense of injustice considering we were paying to rectify a mistake in care. This was after they wanted to charge thousands to send a swab off to confirm what infection it was. Unfortunately, I feel our whole experience with this vet has felt like profit over care. We are extremely disappointed and have decided to move vets.

SusiBlue

6 months ago

Very disappointed with my latest visit for my cats annual health check. Vet was not interested in anything I had to say or took any particular interest in my cat. Just wanted to push me into yet another very expensive surgery. I will not return.

James Shaw

1 year ago

Super friendly helpful team - thank you!

Cind Griffiths

Put a cat to sleep on welfare grounds today.... no owners about. When I called to tell them my puppy had been severely injured in a dog fight they wanted the money up front a d refused to put the dog who caused the fight and tend to the very injured pup until payment

Jo Lawley

We had to take our boy Scruffy in last Monday evening and we knew in our hearts we would be saying goodbye. Emily and the team that night were amazing, what was a heartbreaking time for us was dealt with with dignity, respect and such kindness. We were never rushed and everything was explained thoroughly. Thank you for all your care over the years and keep up your amazing work.

S Williams

I have been a customer here for 10 years and must say I have only received the highest quality of service and care. They saved the life if my cat Phoebe when she was only 14weeks old. Other practices simply said "Oh dear, sorry can't help, it's Sunday" Highly recommend. Plus thier fees are reasonable.

I have been a customer here for 10 years and must say I have only received the highest quality of service and care. They saved the life if my cat Phoebe when she was only 14weeks old. Other practices simply said Oh dear, sorry can't help, it's Sunday Highly recommend. Plus thier fees are reasonable.

Leanne

I wanted to take a moment to commend Becky at SEV Ludlow for her outstanding service. Each time I visit, Becky is incredibly welcoming, kind, and professional. She always takes the time to ask about my cat, Nala, and genuinely cares about how she is doing. Her calm demeanour and willingness to go above and beyond make every interaction a pleasure. Whether booking an appointment, answering questions, or finding additional information, Becky does so with efficiency and a warm, empathetic approach. She is a tremendous asset to your team, and I truly appreciate the care and attention she provides during every visit.

Severn Edge Veterinary Group - Ludlow