Severn Edge Veterinary Group - Ludlow | Vets in Ludlow, Shropshire

- Kindness in difficult moments: one owner said Emily and the team handled a goodbye appointment with dignity, respect and thorough explanations. - Helpful, caring service: reviewers describe a friendly, welcoming team, and Becky is singled out for being calm, professional and especially attentive. - Support in urgent cases: positive examples include emergency help on a Sunday, care for an overheated dog, and extra follow-up after a pet’s castration.

Severn Edge Veterinary Group – Ludlow is a CVS practice in Ludlow that provides small-animal care and is also a veterinary nurse training facility. Website-listed services cover routine preventive care, diagnostics, surgery, nurse clinics and home visits, with care for dogs, cats, rabbits and a range of smaller pets and reptiles. Recent feedback is mixed: several clients praise the team’s kindness, especially during emergencies and end-of-life appointments, while a smaller number of reviews raise concerns about communication, pricing pressure and aftercare.

Services

•General and preventive care: consultations, vaccinations, parasite control, microchipping and neutering.
•Diagnostics and treatment: in-house laboratory testing, X-ray, ultrasound and surgery. The wider service offering also includes soft tissue, orthopaedic and keyhole surgery.
•Nurse-led and routine support: nurse clinics including blood pressure checks, plus grooming, nail clipping and anal sac expression.
•Home visits and urgent care: home visits are listed, and out-of-hours emergency arrangements are described through an on-site emergency provider within the wider group. Reviews mention a Sunday emergency for a young cat, an emergency visit for a dog that had overheated, and extra aftercare after a castration.
•Species seen: dogs, cats, rabbits, guinea pigs, hamsters and gerbils, ferrets, and reptiles including tortoises.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are mixed: one long-term client describes the fees as reasonable, while another recent reviewer felt they were being pushed towards a very expensive surgery.

People

•Emily: praised for handling an end-of-life appointment with clear explanations, kindness and dignity, without rushing the visit.
•Becky: repeatedly commended for warm, efficient front-of-house support, including answering questions, helping with bookings and asking after a client’s cat by name.

Reviews

Google shows 4.5/5 from 57 reviews. Recent written feedback is mixed, with several warm accounts of compassionate care alongside a few serious complaints.

•Kindness in difficult moments: one owner said Emily and the team handled a goodbye appointment with dignity, respect and thorough explanations.
•Helpful, caring service: reviewers describe a friendly, welcoming team, and Becky is singled out for being calm, professional and especially attentive.
•Support in urgent cases: positive examples include emergency help on a Sunday, care for an overheated dog, and extra follow-up after a pet’s castration.
•Main concerns raised: a small number of reviewers report feeling unheard in consultation, feeling pressured towards costly treatment, alleging payment was demanded upfront before treating an injured puppy, and alleging a cannula was left in place after euthanasia.

Reviews for Severn Edge Veterinary Group - Ludlow

Note: Showing the 10 most recent Google reviews out of 57 we track in total. Recent reviews may not be representative of overall sentiment.

SusiBlue

3 weeks ago

Very disappointed with my latest visit for my cats annual health check. Vet was not interested in anything I had to say or took any particular interest in my cat. Just wanted to push me into yet another very expensive surgery. I will not return.

James Shaw

8 months ago

Super friendly helpful team - thank you!

Cind Griffiths

1 year ago

Put a cat to sleep on welfare grounds today.... no owners about. When I called to tell them my puppy had been severely injured in a dog fight they wanted the money up front a d refused to put the dog who caused the fight and tend to the very injured pup until payment

Jo Lawley

We had to take our boy Scruffy in last Monday evening and we knew in our hearts we would be saying goodbye. Emily and the team that night were amazing, what was a heartbreaking time for us was dealt with with dignity, respect and such kindness. We were never rushed and everything was explained thoroughly. Thank you for all your care over the years and keep up your amazing work.

S Williams

I have been a customer here for 10 years and must say I have only received the highest quality of service and care. They saved the life if my cat Phoebe when she was only 14weeks old. Other practices simply said "Oh dear, sorry can't help, it's Sunday" Highly recommend. Plus thier fees are reasonable.

I have been a customer here for 10 years and must say I have only received the highest quality of service and care. They saved the life if my cat Phoebe when she was only 14weeks old. Other practices simply said Oh dear, sorry can't help, it's Sunday Highly recommend. Plus thier fees are reasonable.

Leanne

I wanted to take a moment to commend Becky at SEV Ludlow for her outstanding service. Each time I visit, Becky is incredibly welcoming, kind, and professional. She always takes the time to ask about my cat, Nala, and genuinely cares about how she is doing. Her calm demeanour and willingness to go above and beyond make every interaction a pleasure. Whether booking an appointment, answering questions, or finding additional information, Becky does so with efficiency and a warm, empathetic approach. She is a tremendous asset to your team, and I truly appreciate the care and attention she provides during every visit.

Jan Ladysz

I am extremely disappointed with the service I received at Severn Edge Vets - Ludlow Eco Park. After my cat was euthanized, I was shocked to find that the cannula used to administer the euthanasia drug was left in my cat’s paw. This is completely unacceptable, especially considering that I planned to bury my cat in my garden. Leaving a piece of medical equipment, especially one that was just used to administer a lethal substance, is not only careless but shows a complete disregard for proper medical waste disposal. This is not only a safety issue but also deeply disrespectful to both the pet and the owner. I expected a higher level of professionalism from your clinic, and this experience has left me questioning whether basic protocols are being followed. I will not be returning and will be sharing my experience with others to ensure they are aware of the potential risks associated with your services.

Severn Edge Veterinary Group - Ludlow