Dog & Cat Vets in Craven Arms

## Summary Severn Edge Veterinary Group Ltd is part of the Severn Edge veterinary group and is set up for routine pet healthcare alongside urgent and emergency cover (listed as 24/7 or extended-hours emergency services), and it’s also identified as a veterinary nurse training facility. Owners’ recent experiences are mixed: several describe being offered immediate or short-notice appointments (including an urgent euthanasia visit for a distressed cat and a same-day tick issue), while a small number raise serious concerns about out-of-hours contact and billing/administration after treatment. Concrete examples from the latest reviews include: - An “immediate appointment” arranged by reception for a distressed cat, followed by euthanasia when there was “no option,” with the vet described as putting the cat’s needs first. - A short-notice visit for a tick on a puppy’s eyelid. - A “puppy pack” mentioned as including injections, microchip, flea/worm treatment, and insurance—alongside a complaint that the insurance couldn’t be used outside Severn Edge practices. - Conflicting accounts around aftercare/administration: one reviewer reports repeated payment requests after a pet died; another reports being told a £50 neutering voucher would be accepted, then later being asked to pay it anyway. ## Services Services and capabilities mentioned across the provided clinic data and the Severn Edge website summary include: - **Emergency care:** listed as 24/7 or extended-hours emergency services in the clinic data. (One reviewer reports they “didn’t get through” when trying to contact out of hours, so experiences may vary.) - **Veterinary nurse training:** identified as a **veterinary nurse training facility** in the clinic data. - **Routine and preventive care:** consultations, vaccinations, parasite control, microchipping, six-month health checks, blood pressure checks. - **Nurse clinics:** listed on the website summary. - **Surgery:** neutering and general surgery listed; website summary also lists soft tissue and orthopaedic surgery, plus keyhole surgery. - **Dentistry:** listed on the website summary. - **Diagnostics & imaging:** diagnostic tests and imaging listed; facilities listed include **X-ray** and **ultrasound** (from the website summary). - **Other practical care:** grooming & nail clipping, anal sac expression, home visits (website summary). - **Documentation:** pet travel documentation (GB) (website summary). - **Species mentioned on the website summary:** dogs, cats, rabbits, guinea pigs, hamsters, gerbils, ferrets, reptiles, tortoises. - **Specialties listed on the website summary:** cardiology, internal medicine, ophthalmology. ## Pricing - A **£50 neutering voucher** is mentioned in a review (provided by a rescue), with the reviewer saying they were repeatedly told the practice would accept it, then were later asked to pay the £50 after the neutering procedure. ## People - **Beth (veterinary nurse)** and **Beth (vet)** are named in a recent review, thanked for their care and professionalism during a visit. - **Reception team:** one owner specifically credits reception with being “so helpful” and arranging an “immediate appointment” in an urgent situation. - **Faye (reception)** is named in a complaint about a promised follow-up with a manager regarding a voucher/billing dispute; the reviewer says they hadn’t heard back after a month. ## Reviews **Google rating:** 4.4 stars from 58 reviews. **The basis here is a small set of the latest written reviews (including some duplicated posts), covering urgent care, routine visits, and billing/administration issues.** “Themes below are drawn from the latest written reviews available to us.” - **Fast access when something is wrong:** “immediate appointment” offered for a distressed cat; “short notice” help for a tick on a puppy’s eyelid. - **End-of-life care described in detail:** one review describes a euthanasia appointment where the vet was described as kind and focused on the animal’s needs. - **Strong disagreement about out-of-hours support and outcomes:** one reviewer says they couldn’t reach out-of-hours help and later faced significant costs elsewhere, alongside allegations about vaccine-related illness; these claims are not corroborated by other provided reviews. - **Billing/communication disputes:** a complaint about being told a £50 neutering voucher would be accepted, then being asked to pay; another complaint mentions calls/letters requesting payment after a pet had died.