Severn Edge Veterinary Group Ltd

Very good at wasting clients money! I recently returned to this practice as an old client, and the experience was nothing short of shocking. I called ahead and clearly explained that my dog has a heart murmur and had already received two conflicting diagnoses from two different vets — one recommending medication, the other advising against it. I chose this practice specifically because I was assured they understood the full history before the appointment was booked. I arrived 15 minutes early. There were no other clients waiting. Yet I was left sitting for 45 minutes, only to overhear the vet asking the receptionist, “Is this a one‑off appointment or is she coming back?” This was said before I had even been seen, which immediately made me feel dismissed and judged. When I finally went in, I had to repeat all the information I had already given over the phone, only to be told that my dog “needs a scan” to determine the heart murmur — a scan costing over £600. I explained that two other vets diagnosed the murmur without a scan, and the vet responded that all vets should be doing scans. No empathy, no reassurance, no explanation — just a push towards an expensive test. I left with no answers, no guidance, and no help whatsoever, yet was still charged £65 for an appointment that provided absolutely nothing of value. It felt like a cash‑cow operation, not a veterinary practice that cares about animals or their owners. The lack of empathy, the dismissive attitude, and the clear prioritisation of profit over care were appalling. As someone returning to a practice I once trusted, I should never have been treated like this. I will not be going back, and I strongly advise others to avoid this vets at all costs.

Lovely helpful and knowledgeable staff, goes above and beyond to help your pets

All the staff are wonderful. I was impressed by the care, compassion and professionalism shown to Leo Junior today. Thanks especially to Vetinary Nurse Beth and Vet Beth 👏 👏 👏

Took my 9 week old puppy to this vet and had the puppy pack which included all injections, microchip and flea/worm treatment as well as insurance. I thought it was a good deal. I paid part of it to cover the costs of the treatment carried out that day. Over the next 36hrs my pup took a turn for the worse, I tried to contact out of hours and didn’t get through so rushed my baby to another vets and ended up with a £2000 bill, the insurance I wasn’t able to use as it wasn’t at a Severn edge practice. Then the kick in the teeth was my puppy ended up dead from parvo, was told this could have been down to an overdose administered by the vets as parvo is a live vaccine. It was then followed up with calls and letters requesting payment for the treatment that hadn’t taken place due to the passing. This isn’t the first time I’ve heard of pups being killed this way, so be warned money is their priority, the animals health comes after.

Took my 9 week old puppy to this vet and had the puppy pack which included all injections, microchip and flea/worm treatment as well as insurance. I thought it was a good deal. I paid part of it to cover the costs of the treatment carried out that day. Over the next 36hrs my pup took a turn for the worse, I tried to contact out of hours and didn’t get through so rushed my baby to another vets and ended up with a £2000 bill, the insurance I wasn’t able to use as it wasn’t at a Severn edge practice. Then the kick in the teeth was my puppy ended up dead from parvo, was told this could have been down to an overdose administered by the vets as parvo is a live vaccine. It was then followed up with calls and letters requesting payment for the treatment that hadn’t taken place due to the passing. This isn’t the first time I’ve heard of pups being killed this way, so be warned money is their priority, the animals health comes after.

I cannot speak highly enough of the service we received early this evening. From the point of reception through to the actions of the veterinary surgeon. A neighbour has been feeding an old cat since its owner died. It lived outside in a shed but was warm and cared for. The neighbour is on holiday at the moment and another neighbour and myself have shared responsibility for feeding her. Late afternoon she was found in a very distressed state. I phoned Seven Edge where my dog is registered and the receptionist was so helpful offering an immediate appointment. We did not have to wait long and there was no option but for the cat to be euthanised. The vet was so kind, compassionate and put the needs of the cat first. Thank you so much for a first class service. I will not hesitate to recommend you to friends and family.

I cannot speak highly enough of the service we received early this evening. From the point of reception through to the actions of the veterinary surgeon. A neighbour has been feeding an old cat since its owner died. It lived outside in a shed but was warm and cared for. The neighbour is on holiday at the moment and another neighbour and myself have shared responsibility for feeding her. Late afternoon she was found in a very distressed state. I phoned Seven Edge where my dog is registered and the receptionist was so helpful offering an immediate appointment. We did not have to wait long and there was no option but for the cat to be euthanised. The vet was so kind, compassionate and put the needs of the cat first. Thank you so much for a first class service. I will not hesitate to recommend you to friends and family.

Lovely clinic, all of the staff are brilliant with both myself my boy and he’s always wanting to go back. I’m so grateful for everything they’ve done for us both, definitely would and have recommended.

Lovely clinic, all of the staff are brilliant with both myself my boy and he’s always wanting to go back. I’m so grateful for everything they’ve done for us both, definitely would and have recommended.

Thank you so much for looking after my pup at short notice while we're nearby on holiday! Everyone was so lovely while I was being squeamish about a tick on her eyelid. All better now and happily playing with her new squeaky strawberry we bought while we were there 😊