Severn Edge Veterinary Group Ltd ā Vets in Craven Arms
Clinic Overview
Severn Edge Veterinary Group Ltd is part of the Severn Edge veterinary group and is set up for routine pet healthcare alongside urgent and emergency cover (listed as 24/7 or extended-hours emergency services), and itās also identified as a veterinary nurse training facility. Ownersā recent experiences are mixed: several describe being offered immediate or short-notice appointments (including an urgent euthanasia visit for a distressed cat and a same-day tick issue), while a small number raise serious concerns about out-of-hours contact and billing/administration after treatment.
Concrete examples from the latest reviews include
- ā¢An āimmediate appointmentā arranged by reception for a distressed cat, followed by euthanasia when there was āno option,ā with the vet described as putting the catās needs first.
- ā¢A short-notice visit for a tick on a puppyās eyelid.
- ā¢A āpuppy packā mentioned as including injections, microchip, flea/worm treatment, and insuranceāalongside a complaint that the insurance couldnāt be used outside Severn Edge practices.
- ā¢Conflicting accounts around aftercare/administration: one reviewer reports repeated payment requests after a pet died; another reports being told a Ā£50 neutering voucher would be accepted, then later being asked to pay it anyway.
Services
Services and capabilities mentioned across the provided clinic data and the Severn Edge website summary include
- ā¢Emergency care: listed as 24/7 or extended-hours emergency services in the clinic data. (One reviewer reports they ādidnāt get throughā when trying to contact out of hours, so experiences may vary.)
- ā¢Veterinary nurse training: identified as a veterinary nurse training facility in the clinic data.
- ā¢Routine and preventive care: consultations, vaccinations, parasite control, microchipping, six-month health checks, blood pressure checks.
- ā¢Nurse clinics: listed on the website summary.
- ā¢Surgery: neutering and general surgery listed; website summary also lists soft tissue and orthopaedic surgery, plus keyhole surgery.
- ā¢Dentistry: listed on the website summary.
- ā¢Diagnostics & imaging: diagnostic tests and imaging listed; facilities listed include X-ray and ultrasound (from the website summary).
- ā¢Other practical care: grooming & nail clipping, anal sac expression, home visits (website summary).
- ā¢Documentation: pet travel documentation (GB) (website summary).
- ā¢Species mentioned on the website summary: dogs, cats, rabbits, guinea pigs, hamsters, gerbils, ferrets, reptiles, tortoises.
- ā¢Specialties listed on the website summary: cardiology, internal medicine, ophthalmology.
Pricing
- ā¢A Ā£50 neutering voucher is mentioned in a review (provided by a rescue), with the reviewer saying they were repeatedly told the practice would accept it, then were later asked to pay the Ā£50 after the neutering procedure.
People
- ā¢Beth (veterinary nurse) and Beth (vet) are named in a recent review, thanked for their care and professionalism during a visit.
- ā¢Reception team: one owner specifically credits reception with being āso helpfulā and arranging an āimmediate appointmentā in an urgent situation.
- ā¢Faye (reception) is named in a complaint about a promised follow-up with a manager regarding a voucher/billing dispute; the reviewer says they hadnāt heard back after a month.
Reviews
Google rating: 4.4 stars from 58 reviews. The basis here is a small set of the latest written reviews (including some duplicated posts), covering urgent care, routine visits, and billing/administration issues. āā
- ā¢Fast access when something is wrong: āimmediate appointmentā offered for a distressed cat; āshort noticeā help for a tick on a puppyās eyelid.
- ā¢End-of-life care described in detail: one review describes a euthanasia appointment where the vet was described as kind and focused on the animalās needs.
- ā¢Strong disagreement about out-of-hours support and outcomes: one reviewer says they couldnāt reach out-of-hours help and later faced significant costs elsewhere, alongside allegations about vaccine-related illness; these claims are not corroborated by other provided reviews.
- ā¢Billing/communication disputes: a complaint about being told a Ā£50 neutering voucher would be accepted, then being asked to pay; another complaint mentions calls/letters requesting payment after a pet had died.
Special Services
Animals Treated at Severn Edge Veterinary Group Ltd
Animals We Treat
Companion Animals
Opening Hours ā Severn Edge Veterinary Group Ltd
Opening Hours
Hours
Reviews for Severn Edge Veterinary Group Ltd
Note: Showing the 5 most recent Google reviews out of 58 we track in total. Recent reviews may not be representative of overall sentiment.
Kevin Roche
a week ago
All the staff are wonderful. I was impressed by the care, compassion and professionalism shown to Leo Junior today. Thanks especially to Vetinary Nurse Beth and Vet Beth š š š
Corey Tailor
5 months ago
Took my 9 week old puppy to this vet and had the puppy pack which included all injections, microchip and flea/worm treatment as well as insurance. I thought it was a good deal. I paid part of it to cover the costs of the treatment carried out that day. Over the next 36hrs my pup took a turn for the worse, I tried to contact out of hours and didnāt get through so rushed my baby to another vets and ended up with a Ā£2000 bill, the insurance I wasnāt able to use as it wasnāt at a Severn edge practice. Then the kick in the teeth was my puppy ended up dead from parvo, was told this could have been down to an overdose administered by the vets as parvo is a live vaccine. It was then followed up with calls and letters requesting payment for the treatment that hadnāt taken place due to the passing. This isnāt the first time Iāve heard of pups being killed this way, so be warned money is their priority, the animals health comes after.
Corey Tailor
2 months ago
Took my 9 week old puppy to this vet and had the puppy pack which included all injections, microchip and flea/worm treatment as well as insurance. I thought it was a good deal. I paid part of it to cover the costs of the treatment carried out that day. Over the next 36hrs my pup took a turn for the worse, I tried to contact out of hours and didnāt get through so rushed my baby to another vets and ended up with a Ā£2000 bill, the insurance I wasnāt able to use as it wasnāt at a Severn edge practice. Then the kick in the teeth was my puppy ended up dead from parvo, was told this could have been down to an overdose administered by the vets as parvo is a live vaccine. It was then followed up with calls and letters requesting payment for the treatment that hadnāt taken place due to the passing. This isnāt the first time Iāve heard of pups being killed this way, so be warned money is their priority, the animals health comes after.
Angela Plant
4 months ago
I cannot speak highly enough of the service we received early this evening. From the point of reception through to the actions of the veterinary surgeon. A neighbour has been feeding an old cat since its owner died. It lived outside in a shed but was warm and cared for. The neighbour is on holiday at the moment and another neighbour and myself have shared responsibility for feeding her. Late afternoon she was found in a very distressed state. I phoned Seven Edge where my dog is registered and the receptionist was so helpful offering an immediate appointment. We did not have to wait long and there was no option but for the cat to be euthanised. The vet was so kind, compassionate and put the needs of the cat first. Thank you so much for a first class service. I will not hesitate to recommend you to friends and family.
Angela Plant
6 months ago
I cannot speak highly enough of the service we received early this evening. From the point of reception through to the actions of the veterinary surgeon. A neighbour has been feeding an old cat since its owner died. It lived outside in a shed but was warm and cared for. The neighbour is on holiday at the moment and another neighbour and myself have shared responsibility for feeding her. Late afternoon she was found in a very distressed state. I phoned Seven Edge where my dog is registered and the receptionist was so helpful offering an immediate appointment. We did not have to wait long and there was no option but for the cat to be euthanised. The vet was so kind, compassionate and put the needs of the cat first. Thank you so much for a first class service. I will not hesitate to recommend you to friends and family.
kai capel
a year ago
Lovely clinic, all of the staff are brilliant with both myself my boy and heās always wanting to go back. Iām so grateful for everything theyāve done for us both, definitely would and have recommended.
kai capel
a year ago
Lovely clinic, all of the staff are brilliant with both myself my boy and heās always wanting to go back. Iām so grateful for everything theyāve done for us both, definitely would and have recommended.
Kate Driskell
a year ago
Thank you so much for looking after my pup at short notice while we're nearby on holiday! Everyone was so lovely while I was being squeamish about a tick on her eyelid. All better now and happily playing with her new squeaky strawberry we bought while we were there š
Kate Driskell
a year ago
Thank you so much for looking after my pup at short notice while we're nearby on holiday! Everyone was so lovely while I was being squeamish about a tick on her eyelid. All better now and happily playing with her new squeaky strawberry we bought while we were there š
Lesley McKillop
a year ago
I feel saddened & disappointed to be writing this review. Iāve been registered with Severn Edge since relocating to Church Stretton 3 years ago. We have 1 dog and 2 cats and have spent a lot of money with them during this time. When our old boy passed away last year we adopted a rescue dog from Hilbrae. He was too young to be neutered, so Hilbrae kindly provided us with a Ā£50 voucher that we could use against the cost of neutering in the future. We just had to check with our vet that they accepted this type of voucher. I did the right thing and checked on several occasions that they would accept it. I even left it with them on one occasion so they could double check with a vet. Every time I was given the same answer āYes, we will accept this voucherā. Yet, just 2 days after our boy was neutered, I was contacted to say we still owed Ā£50 as they do not accept the voucher. No amount of common sense conversations would alter the outcome. I paid the Ā£50, as it was the principle I disagreed with not the amount of money, but, in my experience, it seems that the outstanding money was ultimately all they were interested in. I was also told by Faye on reception that she would speak with a manager about the situation, and come back to me in a day or two. A month on and Iāve heard nothing. Having worked in the service industry all my adult life, Iāve found itās often wise & good PR to hold your hands up, admit you made a mistake and ādo the right thingā. Good old fashioned PR goes a long way in terms of client care, satisfaction & retention. Iām currently in the process of re-registering all of our pets with another local veterinary practice who have come highly recommended to us. In the grand scheme of things, itās a lot more than Ā£50 that has walked out of the doorā¦
