Severn Edge Veterinary Group Ltd

Severn Edge Veterinary Group Ltd in Craven Arms is part of CVS and offers routine pet healthcare alongside urgent and emergency cover. The practice is also identified as a veterinary nurse training facility, with a broad service range that includes preventive care, surgery, diagnostics and care for a variety of small pets. Recent feedback is generally positive about staff kindness and short-notice help, though a small number of reviewers describe problems with out-of-hours contact and billing or administration.

Services

•Routine and preventive care: consultations, vaccinations, parasite control, microchipping, six-month health checks and blood pressure checks. A recent review also mentions a puppy pack including injections, microchip, flea and worm treatment, and insurance.
•Urgent and emergency care: the practice is listed for urgent or emergency cover, and recent reviews include an immediate appointment for a distressed cat and a short-notice visit for a puppy with a tick on its eyelid.
•Nurse-led support: nurse clinics are listed, and the practice is identified as a veterinary nurse training facility.
•Surgery and procedures: neutering and general surgery are listed, alongside soft tissue surgery, orthopaedic surgery and keyhole surgery.
•Diagnostics and treatment support: diagnostic testing and imaging are available, including X-ray and ultrasound.
•Other pet care services: dentistry, grooming and nail clipping, anal sac expression, home visits, and GB pet travel documentation.
•Species seen: dogs, cats, rabbits, guinea pigs, hamsters, gerbils, ferrets, reptiles and tortoises.
•Areas of interest listed: cardiology, internal medicine and ophthalmology.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Recent reviews also include a small number of complaints about billing and voucher handling, including one dispute over a £50 neutering voucher.

People

•Beth is named positively in reviews, with one owner thanking both Veterinary Nurse Beth and Vet Beth for their care, compassion and professionalism.
•Reception staff are praised in positive reviews for being helpful and for arranging an immediate appointment in an urgent situation.
•Faye (reception) is named in a complaint about a promised follow-up regarding a voucher and billing issue.

Reviews

Severn Edge Veterinary Group Ltd has a 4.4-star Google rating from 59 reviews.

•Several recent reviewers describe the team as helpful, knowledgeable, compassionate and professional, with praise for the way staff handled both pets and owners.
•Positive examples include an immediate appointment for a distressed cat that ended in euthanasia, with the vet described as kind and focused on the animal’s welfare, and short-notice help for a puppy with a tick on its eyelid.
•Named praise appears for Beth, and reception staff are also highlighted for being supportive and efficient.
•A smaller number of reviews raise concerns about out-of-hours contact and billing or administration, including payment requests after a pet had died and a disagreement over whether a £50 neutering voucher would be accepted.

Reviews for Severn Edge Veterinary Group Ltd

Note: Showing the 10 most recent Google reviews out of 59 we track in total. Recent reviews may not be representative of overall sentiment.

Hayley Cottrell

1 month ago

Lovely helpful and knowledgeable staff, goes above and beyond to help your pets

Kevin Roche

3 months ago

All the staff are wonderful. I was impressed by the care, compassion and professionalism shown to Leo Junior today. Thanks especially to Vetinary Nurse Beth and Vet Beth 👏 👏 👏

Corey Tailor

8 months ago

Took my 9 week old puppy to this vet and had the puppy pack which included all injections, microchip and flea/worm treatment as well as insurance. I thought it was a good deal. I paid part of it to cover the costs of the treatment carried out that day. Over the next 36hrs my pup took a turn for the worse, I tried to contact out of hours and didn’t get through so rushed my baby to another vets and ended up with a £2000 bill, the insurance I wasn’t able to use as it wasn’t at a Severn edge practice. Then the kick in the teeth was my puppy ended up dead from parvo, was told this could have been down to an overdose administered by the vets as parvo is a live vaccine. It was then followed up with calls and letters requesting payment for the treatment that hadn’t taken place due to the passing. This isn’t the first time I’ve heard of pups being killed this way, so be warned money is their priority, the animals health comes after.

Angela Plant

10 months ago

I cannot speak highly enough of the service we received early this evening. From the point of reception through to the actions of the veterinary surgeon. A neighbour has been feeding an old cat since its owner died. It lived outside in a shed but was warm and cared for. The neighbour is on holiday at the moment and another neighbour and myself have shared responsibility for feeding her. Late afternoon she was found in a very distressed state. I phoned Seven Edge where my dog is registered and the receptionist was so helpful offering an immediate appointment. We did not have to wait long and there was no option but for the cat to be euthanised. The vet was so kind, compassionate and put the needs of the cat first. Thank you so much for a first class service. I will not hesitate to recommend you to friends and family.

kai capel

1 year ago

Lovely clinic, all of the staff are brilliant with both myself my boy and he’s always wanting to go back. I’m so grateful for everything they’ve done for us both, definitely would and have recommended.

Kate Driskell

Thank you so much for looking after my pup at short notice while we're nearby on holiday! Everyone was so lovely while I was being squeamish about a tick on her eyelid. All better now and happily playing with her new squeaky strawberry we bought while we were there 😊