Border Veterinary Centre, located in Oswestry, is a well-regarded facility with a Google rating of 4.7 stars from 307 reviews, indicating a strong level of customer satisfaction overall. The centre is a veterinary nurse training facility and provides emergency veterinary services, showcasing its commitment to comprehensive animal care.

While the majority of reviews reflect positive experiences, there are notable exceptions that highlight areas for improvement. For instance, one reviewer expressed dissatisfaction with a particular receptionist, citing unhelpful and rude interactions despite previous complaints to management. Another reviewer echoed concerns about communication, noting inconsistencies in service delivery and delays in processing insurance claims.

On the positive side, several reviews commend the centre's staff for their compassionate care. A recent review praised the team for their support during the difficult decision to euthanize a pet, highlighting their kind gestures such as sending a condolence card and memorial seeds. Another reviewer appreciated the effective treatment their dog received for an eye issue, leading to a swift recovery.

However, a significant concern was raised by a reviewer who experienced issues related to cleanliness and service efficiency, expressing disappointment over perceived neglect and unsatisfactory conditions.

Overall, Border Veterinary Centre is generally well-regarded for its veterinary care, but there are specific areas, particularly in customer service and communication, that could benefit from attention. Transparent pricing details were not available, but the centre’s wide range of services and specializations, alongside the predominantly positive feedback, suggest it is a reliable choice for pet owners in Oswestry.